Soulwise is committed to upholding the privacy of all visitors to soulwise.nl and subscribers to the Soulwise mailing list. Please read the following privacy policy carefully, to understand how the information you have provided is used and protected.

1. INFORMATION THAT WE COLLECT FROM YOU

1.1 If you decide to order a soul reading online or subscribe to the newsletter, you will be asked for information about yourself including your name and contact details. By submitting your personal information, you consent to the collection, use and transfer of your information in accordance with the terms of this privacy policy (see 2. below).

1.2 We may also collect and store information about your usage of the Site, as well as information about you from emails, phone calls or letters that you send to us. We will only use any such information in accordance with the terms of this privacy policy (see 2 below).

1.3 If you are 16 years or younger you may not register with us on the Site. Ask the permission of a parent or guardian who should register your personal information on your behalf. If we become aware that you are 16 years or younger and you have not obtained such permission, we will have to remove your personal information from our records.

2. USE OF YOUR INFORMATION

2.1 We will only use your information for the following purposes: 
(a) to enable us to provide you with access to all parts of the Site and to enable you to download information and materials from the Site; 
(b) to contact you with our newsletter, other email updates and to confirm the order details when you order products from the site; 
(c) to produce reports, statistics and analysis of collective non-identifiable data of the types of people who access the site; 
(d) to contact you for feedback and your views on the Site and to notify you occasionally about important changes or developments to the Site; and 
(e) to administer, support, improve and develop our Site; and 
(f) to deliver products and services ordered by you from us on the Site.

2.2 If you change your mind about being contacted in the future, please let us know and we will remove you from our mailing list.

3. DISCLOSURE OF YOUR INFORMATION

3.1 We follow strict guidelines in the storage and disclosure of information that you have given us, to prevent unauthorized access. We fully comply with the privacy laws of the United Kingdom.
3.2 Certain personal information that you provide to us is defined as Sensitive Personal Data by the Data Protection Act 1988. We do not seek any sensitive personal data other than that which is reasonable and necessary for the purposes sought. You are not required to provide this personal information, however certain orders, requests, and newsletters cannot be sent to you without it.
3.3 We do not sell, trade or otherwise disclose your personal data to any third party except for the purposes of processing orders made by you for goods or services from us. By providing us with the information requested, you are giving us your explicit consent to collect, process, disclose, transfer or store your Sensitive Personal Data for the purposes of processing orders for goods/services.

4. COOKIES

Cookies are small amounts of information that we store on your computer. Cookies must be enabled to purchase online from our store.

5. SECURITIES AND DATA RETENTION

Strict security measures are taken to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires, or unless requested for removal by you.

6. ACCESSING AND UPDATING

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

7. CHANGES TO OUR PRIVACY POLICY

Any changes to our privacy policy in the future will be posted to the Website under ‘Privacy' at least 30 days prior to their implementation, and where appropriate, you may also be informed via email.

8. QUESTIONS

We welcome any comments and suggestions regarding the Soulwise privacy agreement. Please send any questions about our privacy policy or the information we have collected from you to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . If you believe your personal information has been misused or handled in such a manner contrary to the policy stated above, please contact us immediately on This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

9. MISCELLANEOUS

This policy and any issue with regard to privacy concerns will be governed by and interpreted in accordance with the laws of the United Kingdom. This policy and the ‘Terms' form the entire agreement between the parties (‘us' and ‘you') relating to the use of the Website and the personal information collected by Soulwise.

Please note: This Code of Conduct was developed from modifications made by the Hypnotherapy Society of the new BACP Code of Ethics of April 2002.  Full Credit is given to the Hypnotherapy Society, and BACP for the original Code Of Ethics and full responsibility taken by Soulwise for all changes made herein.

The Term "Practitioner" includes (but is not restricted to): A therapist treating a client or clients; a trainer training a student or students; a supervisor supervising a therapist or therapists; a workshop holder teaching a workshop.

The Term "Client" includes (but is not restricted to): a client of therapist; a trainee; a supervisee; a workshop attendee.

Providing a good standard of practice and care

All clients are entitled to good standards of practice and care, which require professional competence; good relationships with clients and colleagues; and a serious commitment to and observance of professional ethics.

Good quality of care

1. Good quality of care requires competently delivered services that meet the client's needs by practitioners who are appropriately supported and accountable.

2. Practitioners should give careful consideration to the limitations of their training and experience and work within these limits, taking advantage of available professional support. If work with clients requires the support and provision of additional services operating in parallel, the availability of such services ought to be taken into account, as their absence may constitute a significant limitation.

3. Good practice involves clarifying and agreeing the rights and responsibilities of both the practitioner and client at appropriate points in their working relationship.

4. Dual relationships arise when the practitioner has two or more kinds of relationship concurrently with a client, for example client and trainee, friend and client, colleague and supervisee. The existence of a dual relationship with a client is seldom neutral and can have a powerful beneficial or detrimental impact that may not always be easily foreseeable. For these reasons practitioners are required to consider the implications of entering into dual relationships with clients, to avoid entering into relationships that are likely to be detrimental to clients, and to be readily accountable to clients and colleagues for any dual relationships that occur.

5. Practitioners are encouraged to keep adequate records of their work with clients unless there are sound reasons for not doing so. All records should be accurate, respectful of clients and colleagues and protected from unauthorized disclosure. Practitioners should take into account their responsibilities and their client's rights under data protection legislation and any other legal requirements.

6. Clients are entitled to competently delivered services that are periodically reviewed by the practitioner. These reviews may be conducted, when appropriate, in consultation with clients, supervisors, managers or other practitioners with relevant expertise.

Maintaining competent practice

7. Regularly monitoring and reviewing one's work is essential to maintaining good practice. It is important to be open to, and conscientious in considering, feedback from colleagues, appraisals and assessments. Responding constructively to feedback helps to advance practice.

8. Practitioners are required to keep up to date with the latest knowledge and respond to changing circumstances. They should consider carefully their own need for continuing professional development and engage in appropriate educational activities.

9. Practitioners should be aware of and understand any legal requirements concerning their work, consider these conscientiously and be legally accountable for their practice.

Keeping trust

10. A successful and competent practice depends on gaining and honoring the trust of clients. Keeping trust requires:
(a) attentiveness to the quality of listening and respect offered to clients,
(b) culturally appropriate ways of communicating that are courteous and clear,
(c) respect for privacy and dignity,
(d) clear explanation of the role, type and scope of treatment and/or service to be utilized,
(e) careful attention to client consent and confidentiality,
(f) respect to a client's right to withdraw at any point.

11.  Practitioners should ensure that services are normally delivered on the basis of the client's explicit consent. Reliance on implicit consent is more vulnerable to misunderstandings and is best avoided unless there are sound reasons for doing so. Overriding a client's known wishes or consent is a serious matter that requires commensurate justification. Practitioners should be prepared to be readily accountable to clients and colleagues if they override a client's known wishes.

12.  Situations in which clients pose a risk of causing serious harm to themselves or others are particularly challenging for the practitioner. These are situations in which the practitioner should be alert to the possibility of conflicting responsibilities between those concerning their client, other people who may be significantly affected, and society generally. Resolving conflicting responsibilities may require due consideration of the context in which the service is being provided. In all cases, the aim should be to ensure for the client a good quality of care that is as respectful of the client's capacity for self-determination and their trust as circumstances permit.

13.  Working with children and young people requires careful consideration of issues concerning their capacity to give consent to receiving any service independently of someone with parental responsibilities and the management of confidences disclosed by clients.  In general, explicit written consent for minors by an appropriate adult should be obtained before treatment.

14.  Respecting client confidentiality is a fundamental requirement for keeping trust. The professional management of confidentiality concerns the protection of personally identifiable and sensitive information from unauthorized disclosure. Disclosure may be authorized by client consent or the law. Any disclosures should be undertaken in ways that best protect the client's trust. Practitioners should be willing to be accountable to their clients and to their profession for their management of confidentiality in general and particularly for any disclosures made without their client's consent.

15.  Practitioners should normally be willing to respond to their client's requests for information about the way that they are working and any assessment that they may have made. This professional requirement does not apply if it is considered that imparting this information would be detrimental to the client or inconsistent with the therapeutic approach previously agreed with the client. Clients may have legal rights to this information and they need to be taken into account.

16.  Practitioners must not abuse their client's trust in order to gain sexual, emotional, financial or any other kind of personal advantage. Sexual relations with clients are prohibited. 'Sexual relations' include intercourse, any other type of sexual activity or sexualized behavior. Practitioners should think carefully about, and exercise considerable caution before entering into personal or business relationships with former clients and should expect to be professionally accountable if the relationship becomes detrimental to the client or the standing of the profession.

17.  Practitioners should not allow their professional relationships with clients to be prejudiced by any personal views they may hold about lifestyle, gender, age, disability, race, sexual orientation, beliefs or culture.

18.  Practitioners should be clear about any commitment to be available to clients and colleagues and honor these commitments.

Researching

19.  The Society is committed to fostering research that will inform and develop practice. All practitioners are encouraged to support research undertaken on behalf of the profession and to participate actively in research work.

20.  All research should be undertaken with rigorous attentiveness to the quality and integrity both of the research itself and of the dissemination of the results of the research.

21.  The rights of all research participants should be carefully considered and protected. The minimum rights include the right to freely given and informed consent, and the right to withdraw at any point.

22.  The research methods used should comply with the standards of good practice and must not adversely affect clients.

Fitness to practice

23.  Practitioners have a responsibility to monitor and maintain their fitness to practice at a level that enables them to provide an effective service. If their effectiveness becomes impaired for any reason, including health or personal circumstances, they should seek advice and, if necessary, withdraw from practice until their fitness to practice returns. Suitable arrangement should be made for clients who are adversely affected.

If things go wrong with own clients

24.  Practitioners should respond promptly and appropriately to any complaint received from their clients.

25.  They should endeavor to remedy any harm they may have caused to their clients and to prevent any further harm. An apology may be the appropriate response.

26.  They should discuss the circumstances in which they may have harmed a client with other experienced practitioners in order to ensure that the appropriate steps have been taken to mitigate any harm and to prevent any repetition.

27.  They are required to ensure that their work is adequately covered by insurance for professional indemnity and liability.

28.  If practitioners consider that they have acted in accordance with good practice but their client is not satisfied that this is the case, they may wish to encourage the client to seek a second opinion where this is appropriate and practical.

Responsibilities to all clients

29.  Practitioners have a responsibility to protect clients when they have good reason for believing that other practitioners are placing them at risk of harm.

30.  They should raise their concerns with the practitioner concerned in the first instance, unless it is inappropriate to do so. If the matter cannot be resolved, they should review the grounds for their concern and the evidence available to them and, when appropriate, raise their concerns with a professional body.

Awareness of context

31.  The practitioner is responsible for learning about and taking account of the different protocols, conventions and customs that can pertain to different working contexts and cultures.

Making and receiving referrals

32.  All routine referrals to colleagues and other services should be discussed with the client in advance and the client's consent obtained both to making the referral and also to disclosing information to accompany the referral. Reasonable care should be taken to ensure that:
- the recipient of the referral is able to provide the required service;
- any confidential information disclosed during the referral process will be adequately protected;
- the referral will be likely to benefit the client.

33.  Prior to accepting a referral the practitioner should give careful consideration to:
- the appropriateness of the referral;
- the likelihood that the referral will be beneficial to the client;
- the adequacy of the client's consent for the referral.

34. If the referrer is professionally required to retain overall responsibility for the work with the client, it is considered to be professionally appropriate to provide the referrer with brief progress reports. Such reports should be made in consultation with clients and not normally against their explicit wishes.

Probity in professional practice

35. Ensuring the probity of practice is important both to those who are directly affected but also to the standing of the profession as a whole.

Providing clients with adequate information

36.  Practitioners are responsible for clarifying the terms on which their services are being offered in advance of the client incurring any financial obligation or other reasonably foreseeable costs or liabilities.

37.  All information about services should be honest, accurate, avoid unjustifiable claims, and be consistent with maintaining the good standing of the profession.

38.  Particular care should be taken over the integrity of presenting qualifications, accreditation, and professional standing.

Financial arrangements

39.  Practitioners are required to be honest, straightforward and accountable in all financial matters concerning their clients and other professional relationships.

Conflicts of interest

40.  Conflicts of interest are best avoided, provided they can be reasonably foreseen in the first instance and prevented from arising. In deciding how to respond to conflicts of interest, the protection of the client's interests and maintaining trust in the practitioner should be paramount.

Care of self as practitioner

Attending to the practitioner's well-being is essential to sustaining good practice.

41.  Practitioners have a responsibility to themselves to ensure that their work does not become detrimental to their health or well-being by ensuring that the way that they undertake their work is as safe as possible and that they seek appropriate professional support and services as the need arises.

42.  Practitioners are entitled to be treated with proper consideration and respect that is consistent with this Guidance.